FirstMerit Corporation is a diversified financial services company headquartered in Akron, Ohio, with assets of $14.4 billion USD as of December 31, 2011 and 206 banking offices and 214 ATMs in Ohio, Western Pennsylvania and the Chicago area. FirstMerit Corporation provides a complete range of banking and other financial services to consumers and businesses through its core operations. FirstMerit ranked "Highest in Customer Satisfaction with Retail Banking in the North Central Region in a Tie" in the J.D. Power and Associates 2011 Retail Banking Satisfaction StudySM. Principal wholly owned subsidiaries include: FirstMerit Bank, N.A., FirstMerit Mortgage Corporation, FirstMerit Title Agency, Ltd., and FirstMerit Community Development Corporation.